Wednesday, October 15, 2014

I hate paying corporations

I begrudgingly signed up for Directv last September to watch KU basketball.  I seriously hate all forms of cable TV.

When I signed up, I had to sign a 24 month contract with a 12 month price guarantee.  That sounds completely stupid to me, and I called the sales rep on it.  He goes on to assure me as long as I pay my bills on time, I'll be able to take advantage of other offers once the 12 months is up.


13 months later, after my bill goes up by over $37 a month, I email support, and they offer me $10 off a month.

Thanks Marilou.  I bet you're a nice person, and that's why I didn't go off on you.  I hope you get a job someday where you're not working for some soul-sucking corporation.

Marilou M. (ID 100709617) DIRECTV:Hi, my name is Marilou M. (ID 100709617). How are you today?CHRIS SMITH:okay, how are you?Marilou M. (ID 100709617) DIRECTV:I am glad to know that you're okay, Chris I am good, thank you. I got your concern and I'd be happy to help.CHRIS SMITH:It appears that $37/mo of promo credit has expiredMarilou M. (ID 100709617) DIRECTV:Yes, I noticed that as well. I certainly understand that cost value is of great importance to our customers, Chris. I found that you have CHOICE package at $66.99 a month. Would you like to change your pacakge? We have other packages here that may suit your entertainment needs on a more affordable price.CHRIS SMITH:What would you recommend?Marilou M. (ID 100709617) DIRECTV:Can you tell me what channels are important to you and to your family? I want to make sure that you will be able to watch your favorite programs even before we change your package.CHRIS SMITH:primarily espn.Marilou M. (ID 100709617) DIRECTV:Thanks. Anything else that you enjoy watching?CHRIS SMITH:fox sports midwestMarilou M. (ID 100709617) DIRECTV:Thanks for letting me know, Chris. Please give me a minute or two while I check on the best package for you. Would that be ok?CHRIS SMITH:sureMarilou M. (ID 100709617) DIRECTV:Thanks. I'll be right back.Marilou M. (ID 100709617) DIRECTV:Thank you for waiting, I appreciate your time. I see here that CHOICE is the best package for you so you'll be able to watch your sports channels. I am now checking on the offers available on the account. Please bear with me.CHRIS SMITH:okMarilou M. (ID 100709617) DIRECTV:Thanks for your patience. I was able to do an override here on my end that will enable me give you a $10 off for 1 year without changing the package! How does that sound to you?CHRIS SMITH:It sounds like I'm still paying $27 more a month.  I was told when I signed up that as long as I kept my account in good standing, that I should be able to maintain my rate once the 12 month promotional period expires.  I was told that after I expressed my concern about signing a 24 month contract with a 12 month rate guarantee.Marilou M. (ID 100709617) DIRECTV:I understand that the discount I have may not be sufficient to your needs. I apologize if I am only able to provide you what my restrictions allow. For your convenience, you may call us at 1-800-531-5000 anytime between 8:00 AM and 1:00 AM Eastern time to inquire on other offers available.CHRIS SMITH:that's not really convenient, as my time is worth something as well.Marilou M. (ID 100709617) DIRECTV:I definitely understand that time is valuable, Chris. I will be able to provide you with a $10 off but it seems that it's not what you are expecting so it's best to give us a call to make sure all our resources are checked regarding the offers available on your account.


  1. Good grief, just reading this chat transcript irritated the crap out of me!

  2. Yeah I've been in a battle royal with uverse, I think they're all the same. (Hmmm, "Ashley" at uverse has a remarkably similar dialect.)